Frequently Asked Questions

– Yes, it is easy to set up multiple locations. First, register for one location using our easy online form. This will get your contact information and organization into our system. Then email a list of the other locations (hospitals, surgery centers, clinics, etc) to sales@edgepharma.com. One of our salespeople will follow up with you to get your account and all locations activated. We will also require proper licenses for each location. For hospitals, this is typically the pharmacy license and pharmacy’s DEA license. For surgery centers, this is usually the medical and DEA licenses for the medical director. For clinics, this is typically the medical and DEA licenses for the ordering doctor.

– Yes, this is very easy. Once your account is activated, just send us an email to sales@edgepharma.com that includes a list of the other individuals and their email addresses. These individuals will have their own login access and can be added to one or more of your organizations for ordering, reports, etc.

– If you already have an account with Edge Pharma, call us at 802-992-1178 or email us at sales@edgepharma.com so we can help you set up your other locations. Once set up, you will login as you normally do; however, now when you log into our online portal you will see a drop down that allows you to select the location you wish to order products for.

– Edge products undergo extensive testing both during development and regular production. Depending on the specific product, this could include potency, sterility, endotoxin, visible particles, subvisible particles, pH, filter integrity, Fourier-transform infrared spectroscopy, antimicrobial effectiveness, microbial enumeration, and container closure integrity.

– Please call our main number at 802-992-1178 to speak with someone in customer service. You may also email us at sales@edgepharma.com. We will email you a copy of Edge Pharma’s W-9.

– For many states, the appropriate license is available on the state board of pharmacy website. You may also contact us at any time and we will be happy to get you a copy or provide you with the website link to download it.

– Please call or email us and we would be happy to give you Product ID Codes.

– Yes, call or email us to speak with someone in customer service. They will be able to look up current BUDs for any products you are interested in ordering, as well as advise on future release dates.

– There is not an official license to become a 503B; however, Edge Pharma is registered with the FDA as a 503B Outsourcing Facility. 503B registered facilities undergo rigorous FDA inspections to ensure USP and CGMP standards are met. Edge is currently licensed to ship to every US state except Virginia and Alabama.

– Current and prospective customers are welcome to schedule a site visit to tour our production facility in Colchester, Vermont. In addition, our expert quality and pharmacy teams are always available to answer any questions regarding our processes. Do not hesitate to call our main number and schedule a time to talk with our Operations Director, Quality Control Director, or Quality Assurance Director.

At Edge Pharma we pride ourselves on high-quality products and premier customer service. When you reach out to Edge, you will connect with a knowledgeable professional ready to help. Please call us at 802-992-1178, or send us a message to request more information.